Refund Policy

BDP GLOBAL LLC provides professional services, typically delivered in defined milestones. This Refund Policy explains when refunds may be issued and how disputes are handled.

1. Service-Based Refund Conditions

• If a milestone has not commenced and was paid in advance, the corresponding fee may be refunded in full upon written request.
• If work has commenced, refunds may be issued on a pro-rata basis for unfinished portions, subject to costs already incurred.
• Refund requests must be submitted in writing to support@bdpglob.com within fourteen (14) days of the relevant invoice or milestone date.

2. Non-Refundable Cases

• Completed and accepted milestones or deliverables.
• Third-party costs (e.g., software licenses, cloud services, paid plugins) already paid on the client's behalf.
• Discovery, planning, or research work that has been delivered.
• Engagements terminated by the client without cause after work has begun, beyond the pro-rata adjustment described above.

3. How to Request a Refund

Send a written request to support@bdpglob.com including the project name, invoice reference, and reason for the request. We will acknowledge requests within five (5) business days.

4. Dispute Resolution

The parties will first attempt to resolve any dispute in good faith through direct discussion. If unresolved within thirty (30) days, the dispute may be escalated to mediation in Philadelphia, Pennsylvania, prior to any formal proceedings, except where urgent equitable relief is required.

5. Governing Law

This Refund Policy is governed by the laws of the Commonwealth of Pennsylvania, United States.

6. Contact

For refund-related questions, contact us at support@bdpglob.com or BDP GLOBAL LLC, 1650 Market Street, Suite 3600, Philadelphia, PA 19103, USA.